Overview
Focusing on communication, teamwork, and cultural awareness, this course shows how diverse teams can work together to create memorable customer experiences. Through Seaside Sally's simulated workplace, learners practise greeting, interacting with, and serving customers — gaining valuable transferable skills and self-belief. NZQA units optional — please confirm on booking.
What you'll learn
This course delivers the following NZQA unit standards — 6 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 377 | 2 cr | Demonstrate knowledge of diversity in workplaces |
| 28145 | 2 cr | Interact with customers in a service delivery context |
| 57 | 2 cr | Provide customer service |
What you'll be able to do
By the end of this course you'll be able to:
- Confidently apply your knowledge of diversity in workplaces
- Interact with customers in a service delivery context
- Provide customer service
Who it's for
Supported learners building service and teamwork confidence.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteGood to know
Course content was explained in a very easy to understand manner.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout