Level 1
| Unit | Cr | Standard | Price |
|---|---|---|---|
| 56 | 2 | Respond orally to customer enquiries | $75 |
| 496 | 3 | Produce, implement and reflect on a plan to improve own personal wellbeing | $75 |
| 497 | 3 | Demonstrate knowledge of workplace health and safety requirements | $75 |
| 504 | 2 | Produce a CV (curriculum vitae) | $75 |
| 548 | 3 | Demonstrate knowledge of management of alcohol & other drugs | $75 |
| 1293 | 2 | Be interviewed in an informal, one-to-one, face-to-face interview | $75 |
| 1978 | 3 | Describe basic employment rights and responsibilities | $75 |
| 3501 | 2 | Demonstrate knowledge of and apply listening techniques | $75 |
| 3503 | 2 | Communicate in a team or group to complete a routine task | $75 |
| 3483 | 2 | Fill in a form | $75 |
| 4249 | 3 | Describe obligations as an employee | $75 |
| 7120 | 2 | Demonstrate knowledge of note taking | $75 |
| 12348 | 2 | Demonstrate knowledge of strategies for managing own emotions | $75 |
| 24705 | 2 | Interpret and confirm accuracy of financial documents | $75 |
| 24709 | 3 | Produce a balanced budget to manage personal finances | $75 |
Level 2
| Unit | Cr | Standard | Price |
|---|---|---|---|
| 57 | 2 | Provide customer service | $75 |
| 62 | 3 | Maintain personal presentation and a positive attitude in a workplace | $75 |
| 167 | 4 | Practise food safety methods in a food business under supervision | $75 |
| 377 | 2 | Demonstrate knowledge of diversity in the workplace | $75 |
| 1280 | 2 | Use graphics in communication | $75 |
| 1294 | 2 | Be interviewed in a formal interview | $75 |
| 1827 | 2 | Identify support services and resources within the community | $75 |
| 1979 | 3 | Describe employment agreements | $75 |
| 3488 | 3 | Write business correspondence for a workplace | $75 |
| 3492 | 3 | Write a short report | $75 |
| 4252 | 2 | Produce a personal targeted CV | $75 |
| 7123 | 2 | Apply a problem-solving method to a problem | $75 |
| 9677 | 3 | Communicate in a team or group which has an objective | $75 |
| 10781 | 3 | Produce a plan for own future directions | $75 |
| 11938 | 5 | Assist customers to select goods and/or services | $95 |
| 11941 | 2 | Establish and maintain positive customer service interactions in retail | $75 |
| 11968 | 4 | Demonstrate knowledge of legislation applicable to sale of goods and services | $75 |
| 11971 | 3 | Use safe work practices in a retail environment under supervision | $75 |
| 12349 | 3 | Demonstrate knowledge of time management | $75 |
| 12352 | 3 | Describe aspects of one's own whakapapa, heritage and cultural identity | $75 |
| 12355 | 3 | Describe strategies for managing stress | $75 |
| 13281 | 2 | Prepare and present basic sandwiches for service | $75 |
| 14425 | 5 | Prepare and serve hot and cold non-alcoholic drinks (hospitality) | $95 |
| 14431 | 3 | Demonstrate knowledge of food service styles and menu types | $75 |
| 14434 | 3 | Prepare and clear areas for table service | $75 |
| 14436 | 4 | Provide table service for a commercial hospitality establishment | $75 |
| 14440 | 2 | Prepare and clear areas for counter food service | $75 |
| 14466 | 2 | Demonstrate knowledge of maintaining a safe and secure hospitality environment | $75 |
| 14469 | 2 | Provide customers with information about a hospitality establishment | $75 |
| 17285 | 4 | Commercial espresso equipment & prepare espresso beverages under supervision | $75 |
| 17286 | 2 | Prepare and present pressed coffee for service | $75 |
| 17287 | 2 | Prepare and present filtered coffee for service | $75 |
| 20666 | 2 | Demonstrate basic knowledge of contamination hazards in a food business | $75 |
| 22428 | 2 | Prepare and serve tea | $75 |
| 24871 | 2 | Complete complex forms | $75 |
| 24997 | 5 | Demonstrate knowledge of theft and fraud in retail or distribution | $95 |
| 28145 | 2 | Interact with customers in a service delivery context | $75 |
| 28295 | 5 | Demonstrate knowledge of serving customers in a retail environment | $95 |
| 28301 | 5 | Demonstrate knowledge of product information in a retail environment | $95 |
| 33019 | 3 | Communicate in an organisation | $75 |
Level 3
| Unit | Cr | Standard | Price |
|---|---|---|---|
| 168 | 4 | Demonstrate knowledge of food contamination hazards in a food business | $75 |
| 376 | 2 | Employ customer service techniques to accommodate customer behaviour styles | $75 |
| 1296 | 3 | Conduct informal interviews | $75 |
| 1304 | 2 | Communicate with people from other cultures | $75 |
| 1307 | 3 | Speak to a known audience in a predictable situation | $75 |
| 3494 | 3 | Write minutes for a formal meeting | $75 |
| 4645 | 2 | Maintain a responsible drinking environment as a server in licensed premises | $75 |
| 9681 | 3 | Contribute within a team or group which has an objective | $75 |
| 9694 | 4 | Demonstrate and apply knowledge of communication process theory | $75 |
| 9705 | 3 | Give feedback on performance in the workplace | $75 |
| 11095 | 3 | Write business correspondence to convey complex ideas/information | $75 |
| 11097 | 3 | Listen actively to gain information in an interactive situation | $75 |
| 11818 | 4 | Demonstrate and apply product or service knowledge | $75 |
| 11831 | 6 | Apply skills and qualities of a salesperson in retail or distribution | $95 |
| 14420 | 3 | Demonstrate knowledge of alcoholic and non-alcoholic beverages | $75 |
| 14441 | 5 | Provide café counter service in a hospitality establishment | $75 |
| 17284 | 3 | Demonstrate knowledge of coffee origin and production | $75 |
| 17288 | 5 | Prepare and present espresso beverages for service | $95 |
| 18497 | 8 | Demonstrate knowledge of culinary products and terms | $125 |
| 21337 | 2 | Demonstrate knowledge of sleep and sleep management for work performance | $75 |
| 21853 | 5 | Provide hospitality sales and service opportunities to customers | $95 |
| 22316 | 4 | Demonstrate knowledge of management of drug and alcohol-related problems | $75 |
| 24996 | 3 | Explain legal definitions and consequences of theft and fraud in retail | $75 |
| 24999 | 4 | Explain practices to detect and reduce staff theft and fraud in retail | $75 |
| 27229 | 4 | Respond to customers' complaints in a retail or distribution environment | $75 |
| 27928 | 5 | Interact with staff, managers and customers for service delivery outcomes | $95 |
| 27929 | 5 | Apply standard operating procedures and code of conduct in service delivery | $95 |
| 27955 | 5 | Apply food safety practices in a food-related business | $95 |
| 29315 | 2 | Describe the role and functions of the H&S Representative in NZ workplaces | $75 |
| 30265 | 8 | Apply health and safety risk assessment to a job role | $125 |
Already have your own accreditation for some of these units? Talk to us about purchasing our resources. Printed certificates for individual units are $15 +GST each; correspondence packs (print/pack/post) are $21.95 +GST per learner.