Overview
Hāpai strengthens interpersonal and customer-service skills, explores communication styles, and builds understanding of how behaviour, sleep, and wellbeing affect performance. It's an empowering course that helps learners become positive, reliable team members.
What you'll learn
This course delivers the following NZQA unit standards — 8 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 9694 | 4 cr | Demonstrate and apply knowledge of communication process theory |
| 21337 | 2 cr | Demonstrate knowledge of sleep and sleep management in relation to work performance |
| 376 | 2 cr | Employ customer service techniques to accommodate customer behaviour styles in a workplace |
What you'll be able to do
By the end of this course you'll be able to:
- Apply communication process theory
- Confidently apply your knowledge of sleep and sleep management in relation to work performance
- Use customer service techniques to accommodate customer behaviour styles in a workplace
Who it's for
Team members wanting stronger interpersonal and service skills.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteGood to know
I found it cool how I never felt uncomfortable — it was very inclusive.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout