Overview

This three-step programme combines interactive induction, supported work experience, and final reflection activities. Participants gain core employability skills, practical workplace exposure, and NZQA credits aligned to real industry expectations. A proven option for schools and community partners wanting tangible employment outcomes. Delivered with our 3-Step Delivery Method.

What you'll learn

This course delivers the following NZQA unit standards — 21 credits in total. Every unit is reported to NZQA on successful completion.

Unit	Credits	Standard
9677	3 cr	Communicate in a team or group which has an objective
20666	2 cr	Demonstrate basic knowledge of contamination hazards and control methods used in a food business
1294	2 cr	Be interviewed in a formal interview
11971	3 cr	Use safe work practices in a retail environment under supervision
28145	2 cr	Interact with customers in a service delivery context
11968	4 cr	Demonstrate and apply knowledge of legislation applicable to sale of goods and services
28301	5 cr	Demonstrate knowledge of products and product information in a retail environment

What you'll be able to do

By the end of this course you'll be able to:

Communicate in a team or group which has an objective
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
Perform confidently when interviewed in a formal interview
Use safe work practices in a retail environment under supervision
Interact with customers in a service delivery context
Apply legislation applicable to sale of goods and services

Who it's for

Schools and community partners wanting real employment outcomes.

How you'll learn & what it costs

This course is delivered to groups, schools and workplaces only.

For groups & schools

We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.

Request a group quote

Easy — all the hard work and administration is done. The confidence I saw in the students was heartwarming.

— Secondary school teacher

What's included

All learning & assessment materials
Marking of assessments
One free re-sit if required
E-certificate on completion
NZQA reporting of achievement
Tutor support throughout

Common questions

Is this an NZQA-recognised course?

Yes. ITS is an NZQA Category 1 provider (#7837) — the highest rating in New Zealand. On completion we report your unit standards directly to NZQA.

How do I pay?

After you enrol or enquire and we confirm your place, you'll receive a secure online payment link — pay by card in a couple of clicks. Group and employer bookings receive a single invoice with 14-day terms.

What's included?

All learning and assessment materials, marking, an e-certificate on completion, NZQA reporting where applicable, and one free re-sit if you need it. Prices are excl. GST, per person.

Can you train our whole team?

Yes — face-to-face and live online are delivered to groups, and we bring everything to your workplace, school or marae anywhere in NZ. Talk to our Student Success Team on 0800 464 487.

ITS Employability Programme