Overview
This short course helps participants understand how communication works and how to overcome common barriers. Learners gain strategies for clearer, more respectful dialogue — enhancing workplace culture, safety, and performance. Works well alongside Managing Workplace Impairment.
What you'll learn
This course delivers the following NZQA unit standards — 4 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 9694 | 4 cr | Demonstrate and apply knowledge of communication process theory |
What you'll be able to do
By the end of this course you'll be able to:
- Apply communication process theory
Who it's for
Any team wanting clearer, more respectful workplace communication.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteGood to know
Course content was explained in a very easy to understand manner.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout