Overview

Across four engaging days, learners strengthen their written and verbal communication, teamwork, customer service, and time-management abilities. Set in Seaside Sally's, this course equips participants with confidence and competence to meet industry standards — a strong transition into employment or vocational training.

What you'll learn

This course delivers the following NZQA unit standards — 18 credits in total. Every unit is reported to NZQA on successful completion.

Unit	Credits	Standard
24871	2 cr	Complete complex forms
1979	3 cr	Describe employment agreements
7123	2 cr	Apply a problem-solving method to a problem
9677	3 cr	Communicate in a team or group which has an objective
377	2 cr	Demonstrate knowledge of diversity in the workplace
11941	2 cr	Establish and maintain positive customer service interactions in a retail environment
57	2 cr	Provide customer service
28145	2 cr	Interact with customers in a service delivery context

What you'll be able to do

By the end of this course you'll be able to:

Complete complex forms
Clearly describe employment agreements
Apply a problem-solving method to a problem
Communicate in a team or group which has an objective
Confidently apply your knowledge of diversity in the workplace
Establish and maintain positive customer service interactions in a retail environment

Who it's for

Learners transitioning into employment or vocational training.

How you'll learn & what it costs

This course is delivered to groups, schools and workplaces only.

For groups & schools

We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.

Request a group quote

We loved that we could give our people a fresh learning experience.

— Community partner

What's included

All learning & assessment materials
Marking of assessments
One free re-sit if required
E-certificate on completion
NZQA reporting of achievement
Tutor support throughout

Common questions

Is this an NZQA-recognised course?

Yes. ITS is an NZQA Category 1 provider (#7837) — the highest rating in New Zealand. On completion we report your unit standards directly to NZQA.

How do I pay?

After you enrol or enquire and we confirm your place, you'll receive a secure online payment link — pay by card in a couple of clicks. Group and employer bookings receive a single invoice with 14-day terms.

What's included?

All learning and assessment materials, marking, an e-certificate on completion, NZQA reporting where applicable, and one free re-sit if you need it. Prices are excl. GST, per person.

Can you train our whole team?

Yes — face-to-face and live online are delivered to groups, and we bring everything to your workplace, school or marae anywhere in NZ. Talk to our Student Success Team on 0800 464 487.

X Factor Plus — Level 2