Overview
Designed for those with some industry experience, this course refines communication, product knowledge, and behavioural-style awareness. Learners build confidence in handling complex customer needs and gain the professional polish that employers value.
What you'll learn
This course delivers the following NZQA unit standards — 12 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 11818 | 4 cr | Demonstrate and apply product or service knowledge in a service delivery workplace |
| 11831 | 6 cr | Apply skills and qualities of a salesperson in a retail or distribution environment |
| 376 | 2 cr | Employ customer service techniques to accommodate customer behavioural styles in a workplace |
What you'll be able to do
By the end of this course you'll be able to:
- Apply product or service knowledge in a service delivery workplace
- Apply skills and qualities of a salesperson in a retail or distribution environment
- Use customer service techniques to accommodate customer behavioural styles in a workplace
Who it's for
Experienced service staff wanting professional polish.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteMy micro-credential shows my experience and study to employers.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout