Overview
Using ITS's Seaside Sally's simulated workplace, learners work together to deliver quality service to 'tourists' while developing communication and teamwork skills. They discover the value of diversity, learn to serve customers with respect, and gain confidence engaging with people from all walks of life.
What you'll learn
This course delivers the following NZQA unit standards — 11 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 377 | 2 cr | Demonstrate knowledge of diversity in workplaces |
| 9677 | 3 cr | Communicate in a team or group which has an objective |
| 28145 | 2 cr | Interact with customers in a service delivery context |
| 24871 | 2 cr | Complete complex forms |
| 57 | 2 cr | Provide customer service |
What you'll be able to do
By the end of this course you'll be able to:
- Confidently apply your knowledge of diversity in workplaces
- Communicate in a team or group which has an objective
- Interact with customers in a service delivery context
- Complete complex forms
- Provide customer service
Who it's for
Community groups and learners new to customer service.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteI found it cool how I never felt uncomfortable — it was very inclusive.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout