Overview
This course equips participants with the safe work habits and customer-interaction skills needed in retail and service environments. Learners gain the confidence to communicate effectively, handle enquiries, and build positive customer relationships — creating great first impressions every time.
What you'll learn
This course delivers the following NZQA unit standards — 5 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 11971 | 3 cr | Use safe work practices in a retail environment under supervision |
| 28145 | 2 cr | Interact with customers in a service delivery context |
What you'll be able to do
By the end of this course you'll be able to:
- Use safe work practices in a retail environment under supervision
- Interact with customers in a service delivery context
Who it's for
New retail and service workers, and students on work experience.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteEasy — all the hard work and administration is done. The confidence I saw in the students was heartwarming.— Secondary school teacher
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout