Overview
Ideal for new entrants to retail, hospitality, or tourism, this course blends theory and practice to develop essential customer-service skills. Learners explore workplace safety, legislation, and communication techniques that ensure every customer experience is professional and memorable.
What you'll learn
This course delivers the following NZQA unit standards — 10 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 14466 | 2 cr | Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry |
| 14469 | 2 cr | Provide customers with information about an establishment in the hospitality industry |
| 28145 | 2 cr | Interact with customers in a service delivery context |
| 11968 | 4 cr | Demonstrate and apply knowledge of legislation applicable to sale of goods and services |
What you'll be able to do
By the end of this course you'll be able to:
- Confidently apply your knowledge of maintaining a safe and secure environment for people in the hospitality industry
- Provide customers with information about an establishment in the hospitality industry
- Interact with customers in a service delivery context
- Apply legislation applicable to sale of goods and services
Who it's for
New entrants to retail, hospitality or tourism.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteCourse content was explained in a very easy to understand manner.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout