Overview
Participants learn how to engage customers, assist with product selection, and maintain safe, ethical retail practices. The course also covers theft and fraud awareness — ensuring learners can contribute to secure and professional workplaces. Perfect for those seeking real, job-ready retail skills.
What you'll learn
This course delivers the following NZQA unit standards — 12 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 11941 | 2 cr | Establish and maintain positive customer service interactions in a retail environment |
| 11938 | 5 cr | Assist customers to select goods and/or services |
| 24997 | 5 cr | Demonstrate knowledge of theft and fraud in a retail or distribution environment |
What you'll be able to do
By the end of this course you'll be able to:
- Establish and maintain positive customer service interactions in a retail environment
- Assist customers to select goods and/or services
- Confidently apply your knowledge of theft and fraud in a retail or distribution environment
Who it's for
Learners seeking job-ready retail skills.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteMy micro-credential shows my experience and study to employers.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout