Overview
Learners gain practical knowledge of food safety, customer service, and the correct delivery of food and beverages. They practise communication and teamwork while developing the habits that underpin professional hospitality service.
What you'll learn
This course delivers the following NZQA unit standards — 14 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 167 | 4 cr | Practise food safety methods in a food business under supervision |
| 14425 | 5 cr | Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment |
| 14434 | 3 cr | Prepare and clear areas for table service for a commercial hospitality establishment |
| 57 | 2 cr | Provide customer service |
What you'll be able to do
By the end of this course you'll be able to:
- Practise food safety methods in a food business under supervision
- Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment
- Prepare and clear areas for table service for a commercial hospitality establishment
- Provide customer service
Who it's for
Hospitality staff building food-safety and service habits.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
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What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout
Common questions
Is this an NZQA-recognised course?
Yes. ITS is an NZQA Category 1 provider (#7837) — the highest rating in New Zealand. On completion we report your unit standards directly to NZQA.
How do I pay?
After you enrol or enquire and we confirm your place, you'll receive a secure online payment link — pay by card in a couple of clicks. Group and employer bookings receive a single invoice with 14-day terms.
What's included?
All learning and assessment materials, marking, an e-certificate on completion, NZQA reporting where applicable, and one free re-sit if you need it. Prices are excl. GST, per person.
Can you train our whole team?
Yes — face-to-face and live online are delivered to groups, and we bring everything to your workplace, school or marae anywhere in NZ. Talk to our Student Success Team on 0800 464 487.