Overview
Participants learn to serve confidently in hospitality environments, combining customer engagement, product knowledge, and sales techniques. This micro-credential strengthens service quality, teamwork, and professionalism — ideal for learners wanting a career in cafés or customer-focused hospitality roles.
What you'll learn
This course delivers the following NZQA unit standards — 20 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 11818 | 4 cr | Demonstrate and apply product and/or service knowledge |
| 11831 | 6 cr | Apply skills and qualities of a salesperson in a retail or distribution environment |
| 14441 | 5 cr | Provide café service in a hospitality establishment |
| 21853 | 5 cr | Provide hospitality sales and service opportunities to customers |
What you'll be able to do
By the end of this course you'll be able to:
- Apply product and/or service knowledge
- Apply skills and qualities of a salesperson in a retail or distribution environment
- Provide café service in a hospitality establishment
- Provide hospitality sales and service opportunities to customers
Who it's for
Learners pursuing a café or customer-focused hospitality career.
How you'll learn & what it costs
Choose the delivery style that suits you. All prices are per person, excl. GST.
Correspondence
$500+GST ppSelf-paced learning packages on our Cloud Assess platform. 8 weeks to complete, with tutor support throughout.
Enrol — CorrespondenceCourse content was explained in a very easy to understand manner.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout
Common questions
Is this an NZQA-recognised course?
Yes. ITS is an NZQA Category 1 provider (#7837) — the highest rating in New Zealand. On completion we report your unit standards directly to NZQA.
How do I pay?
After you enrol or enquire and we confirm your place, you'll receive a secure online payment link — pay by card in a couple of clicks. Group and employer bookings receive a single invoice with 14-day terms.
What's included?
All learning and assessment materials, marking, an e-certificate on completion, NZQA reporting where applicable, and one free re-sit if you need it. Prices are excl. GST, per person.
Can you train our whole team?
Yes — face-to-face and live online are delivered to groups, and we bring everything to your workplace, school or marae anywhere in NZ. Talk to our Student Success Team on 0800 464 487.