Overview
Learners gain core skills in communication, customer care, sales, food safety, and workplace safety. They explore how legislation and product knowledge shape quality service. A highly versatile option for schools and community training programmes introducing learners to hospitality or retail.
What you'll learn
This course delivers the following NZQA unit standards — 20 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 14466 | 2 cr | Demonstrate knowledge of maintaining a safe and secure environment in the hospitality industry |
| 14469 | 2 cr | Provide customers with information about an establishment in the hospitality industry |
| 28145 | 2 cr | Interact with customers in a service delivery context |
| 11968 | 4 cr | Demonstrate and apply knowledge of legislation applicable to sale of goods and services |
| 20666 | 2 cr | Demonstrate basic knowledge of contamination hazards and control methods in a food business |
| 28301 | 5 cr | Demonstrate knowledge of products and product information in a retail environment |
| 14431 | 3 cr | Demonstrate knowledge of food service styles and menu types in the hospitality industry |
What you'll be able to do
By the end of this course you'll be able to:
- Confidently apply your knowledge of maintaining a safe and secure environment in the hospitality industry
- Provide customers with information about an establishment in the hospitality industry
- Interact with customers in a service delivery context
- Apply legislation applicable to sale of goods and services
- Demonstrate basic knowledge of contamination hazards and control methods in a food business
- Confidently apply your knowledge of products and product information in a retail environment
Who it's for
Schools and community programmes introducing hospitality or retail.
How you'll learn & what it costs
Choose the delivery style that suits you. All prices are per person, excl. GST.
Correspondence
$450+GST ppSelf-paced learning packages on our Cloud Assess platform. 8 weeks to complete, with tutor support throughout.
Enrol — CorrespondenceWe loved that we could give our people a fresh learning experience.— Community partner
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout
Common questions
Is this an NZQA-recognised course?
Yes. ITS is an NZQA Category 1 provider (#7837) — the highest rating in New Zealand. On completion we report your unit standards directly to NZQA.
How do I pay?
After you enrol or enquire and we confirm your place, you'll receive a secure online payment link — pay by card in a couple of clicks. Group and employer bookings receive a single invoice with 14-day terms.
What's included?
All learning and assessment materials, marking, an e-certificate on completion, NZQA reporting where applicable, and one free re-sit if you need it. Prices are excl. GST, per person.
Can you train our whole team?
Yes — face-to-face and live online are delivered to groups, and we bring everything to your workplace, school or marae anywhere in NZ. Talk to our Student Success Team on 0800 464 487.