Overview
Through practical study and simulated service scenarios, learners develop skills in stock handling, safe work practices, and customer interaction. They finish ready for entry-level roles in retail or service environments, confident in both product knowledge and workplace conduct.
What you'll learn
This course delivers the following NZQA unit standards — 20 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 11971 | 3 cr | Use safe work practices in a retail environment under supervision |
| 11941 | 2 cr | Establish and maintain positive customer service interactions in a retail environment |
| 11938 | 5 cr | Assist customers to select goods and/or services |
| 28301 | 5 cr | Demonstrate knowledge of products and product information in a retail environment |
| 24997 | 5 cr | Demonstrate knowledge of theft and fraud in a retail or distribution environment |
What you'll be able to do
By the end of this course you'll be able to:
- Use safe work practices in a retail environment under supervision
- Establish and maintain positive customer service interactions in a retail environment
- Assist customers to select goods and/or services
- Confidently apply your knowledge of products and product information in a retail environment
- Confidently apply your knowledge of theft and fraud in a retail or distribution environment
Who it's for
Learners building a recognised credential for service-sector roles.
How you'll learn & what it costs
Choose the delivery style that suits you. All prices are per person, excl. GST.
Correspondence
$500+GST ppSelf-paced learning packages on our Cloud Assess platform. 8 weeks to complete, with tutor support throughout.
Enrol — CorrespondenceI found it cool how I never felt uncomfortable — it was very inclusive.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout
Common questions
Is this an NZQA-recognised course?
Yes. ITS is an NZQA Category 1 provider (#7837) — the highest rating in New Zealand. On completion we report your unit standards directly to NZQA.
How do I pay?
After you enrol or enquire and we confirm your place, you'll receive a secure online payment link — pay by card in a couple of clicks. Group and employer bookings receive a single invoice with 14-day terms.
What's included?
All learning and assessment materials, marking, an e-certificate on completion, NZQA reporting where applicable, and one free re-sit if you need it. Prices are excl. GST, per person.
Can you train our whole team?
Yes — face-to-face and live online are delivered to groups, and we bring everything to your workplace, school or marae anywhere in NZ. Talk to our Student Success Team on 0800 464 487.