Overview
This credential recognises the essential communication and teamwork skills that underpin every service industry. Learners practise quality customer interactions while building respect for health, safety, and sustainability. Perfect for employers or schools aiming to instil transferable skills across industries.
What you'll learn
This course delivers the following NZQA unit standards — 20 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 40045 | 10 cr | Apply customer service techniques to provide quality customer service interactions |
| 40048 | 10 cr | Work effectively in a team to foster a safe, sustainable, and productive workplace |
What you'll be able to do
By the end of this course you'll be able to:
- Apply customer service techniques to provide quality customer service interactions
- Work effectively in a team to foster a safe, sustainable, and productive workplace
Who it's for
Employers and schools instilling transferable service skills.
How you'll learn & what it costs
Choose the delivery style that suits you. All prices are per person, excl. GST.
Correspondence
$500+GST ppSelf-paced learning packages on our Cloud Assess platform. 8 weeks to complete, with tutor support throughout.
Enrol — CorrespondenceEasy — all the hard work and administration is done. The confidence I saw in the students was heartwarming.— Secondary school teacher
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout
Common questions
Is this an NZQA-recognised course?
Yes. ITS is an NZQA Category 1 provider (#7837) — the highest rating in New Zealand. On completion we report your unit standards directly to NZQA.
How do I pay?
After you enrol or enquire and we confirm your place, you'll receive a secure online payment link — pay by card in a couple of clicks. Group and employer bookings receive a single invoice with 14-day terms.
What's included?
All learning and assessment materials, marking, an e-certificate on completion, NZQA reporting where applicable, and one free re-sit if you need it. Prices are excl. GST, per person.
Can you train our whole team?
Yes — face-to-face and live online are delivered to groups, and we bring everything to your workplace, school or marae anywhere in NZ. Talk to our Student Success Team on 0800 464 487.