Overview
This course deepens understanding of workplace communication, teamwork, and customer service while addressing theft and fraud prevention. Learners leave with practical strategies to build trust, reduce risk, and deliver great customer experiences in modern retail settings.
What you'll learn
This course delivers the following NZQA unit standards — 12 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 24999 | 4 cr | Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment |
| 24996 | 3 cr | Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment |
| 27928 | 5 cr | Interact with other staff, managers and customers to provide service delivery outcomes |
What you'll be able to do
By the end of this course you'll be able to:
- Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
- Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
- Interact with other staff, managers and customers to provide service delivery outcomes
Who it's for
Experienced retail staff ready to advance.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteI found it cool how I never felt uncomfortable — it was very inclusive.— Ākonga
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout