Overview
Learners build their understanding of customer service, safe work habits, and the importance of a positive workplace culture. This course prepares participants to interact effectively with customers, maintain a safe environment, and represent their employer with pride.
What you'll learn
This course delivers the following NZQA unit standards — 10 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 11971 | 3 cr | Use safe work practices in a retail environment under supervision |
| 11941 | 2 cr | Establish and maintain positive customer service interactions in a retail environment |
| 11938 | 5 cr | Assist customers to select goods and/or services |
What you'll be able to do
By the end of this course you'll be able to:
- Use safe work practices in a retail environment under supervision
- Establish and maintain positive customer service interactions in a retail environment
- Assist customers to select goods and/or services
Who it's for
New and developing retail employees.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteWe loved that we could give our people a fresh learning experience.— Community partner
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout