Overview
This theory-based option focuses on product knowledge, communication, and awareness of theft and fraud in the workplace. Learners gain insight into how excellent service and sound knowledge drive customer satisfaction and business success.
What you'll learn
This course delivers the following NZQA unit standards — 10 credits in total. Every unit is reported to NZQA on successful completion.
| Unit | Credits | Standard |
|---|---|---|
| 28301 | 5 cr | Demonstrate knowledge of products and product information in a retail environment |
| 24997 | 5 cr | Demonstrate knowledge of theft and fraud in a retail or distribution environment |
What you'll be able to do
By the end of this course you'll be able to:
- Confidently apply your knowledge of products and product information in a retail environment
- Confidently apply your knowledge of theft and fraud in a retail or distribution environment
Who it's for
Retail staff building product and loss-prevention knowledge.
How you'll learn & what it costs
This course is delivered to groups, schools and workplaces only.
For groups & schools
We bring the tutor and materials to your workplace, school or community venue anywhere in NZ, and issue one invoice for the whole group. Get in touch and we'll confirm dates, numbers and pricing for your group.
Request a group quoteEasy — all the hard work and administration is done. The confidence I saw in the students was heartwarming.— Secondary school teacher
What's included
- All learning & assessment materials
- Marking of assessments
- One free re-sit if required
- E-certificate on completion
- NZQA reporting of achievement
- Tutor support throughout